How to differentiate your online & on-site church to prevent cannibalization

I keep hearing people say, “When it is back to normal…”
Guys, that ship has sailed.
Even when it is ‘back to normal’, it will never be the same again.
It will be a new normal.

Church as we know it is over.
The debate about online church is over. Online won.
Stop trying to stuff the online genie back into the bottle.
Instead, use your three wishes.

Ready?

Wish #1: I wish for my church to be strong in BOTH online and in-person services.

Yes BOTH!
The online church has moved from the sideline to the front line.
So now you need to build BOTH front lines.

The nature of content consumption has morphed from in-person to online.
Your faithful church-going congregation has been exposed to the online church.
Your regular face-to-face customer has been introduced to internet order and delivery.
They have now tasted the honey and they like it.

While the traditional in-person service attendees are generally faithful to their ‘home’ church, the online viewers are polygamous.
If you don’t have an online option, they will just drink from another well.

The unchurched have also taken that half step towards church and Christianity.
You can’t cut them off after the coronavirus crisis.
As much as we want things to go back to normal, we don’t want those seeking and searching to go back to normal.
They are literally so close (digitally) and yet so far (physically).

If you have not already done so…
Start planning and preparing to permanently hire, redeploy staff/volunteers to your online church/business.
Start allocating a permanent budget and resources to your online church/business.
Shift our thinking permanently—we don’t have a main church plus an online department.
No.
We have two main churches or two congregations—on-site and online.
We have two storefronts—physical and digital.

 

HOGCx is a five-day all-access intensive training course for decision makers, influencers and implementers.

Here’s the common mistake.

• If your online service is just an identical recording of your in-person service, then it is a substitute. Consequently, people will just stay and watch at home.
• If your church is built solely on the teaching/preaching eloquence of a ‘gifted man of God’, then guess what? All oratory content is downloadable. Consequently, people will just go online to get their weekly fix of their favorite preacher.

Good and bad news.
Bad news is, if the church is built on the ‘revelational’ content or oratory performance of a preacher, he/she may be able to build a huge following online but it will also offer nothing unique to get them coming in person.
Good news is, if your church is built on non-downloadable elements (listed above), then the pressure is off your stage/camera performance and the load is shared among all the other departments.

To prevent the online services from cannibalizing in-person services, the on-site church must offer the non-downloadable elements.
What makes people get out of the house, prep the kids, commute to your physical building are ______???
Figure this out and they will come.

So whether or not the on-site and online church become a zero-sum game depends on how you build both.
Future-ready churches are those who can clearly differentiate the purposes, audiences, content and elements for both platforms.
Future-ready churches build an in-person service by focusing on the elements that are non-downloadable AND build an online service by focusing on the unchurched, teasing them and leaving a breadcrumb trail that leads to the physical church.
The future belongs to churches who can do BOTH online and in-person services.

BOTH!!!
I am not going to do the innovating for you, but this line of thinking should get you started…
Ponder over soccer, NBA or sports events like the Super Bowl.
They are broadcasted live to every home, yet people still go to the stadiums.
Some season ticket holders go religiously, others make it their once in a lifetime pilgrimage.
Why?

Sports executives have figured out how to have BOTH packed stadiums and broadcast/online fans.
The two do not cannibalize from each other. In fact, they feed off each other.
How?
If you can solve this puzzle, you will build a Strong Church for generations.